AI Chatbot & Knowledge Base Disclaimer
Last Updated: September 2026
ToSeven USA, operated by Rider Performance Group LLC, provides an artificial intelligence (AI) chatbot and associated Knowledge Base to help customers and website visitors obtain general information about ToSeven products, mid-drive systems, parts, accessories, installation, configuration, troubleshooting, compatibility, maintenance, and related topics.
AI-Generated Information
The AI chatbot uses artificial intelligence to interpret questions and generate responses based on information available to it, including information contained within our Knowledge Base and other authorized or publicly available sources.
AI-generated responses may contain errors, omissions, inaccuracies, outdated information, or incorrect interpretations. The chatbot may also provide information that is incomplete or may not be applicable to a particular bicycle, motor, controller, battery, configuration, operating condition, or individual situation.
Accordingly, AI-generated information should not be relied upon as the sole basis for making purchasing, installation, programming, electrical, mechanical, safety, or other technical decisions.
The fact that the chatbot provides an answer does not mean that the answer has been individually reviewed, verified, or approved by Rider Performance Group LLC or by the manufacturer.
Verify Important Information
Users should verify important information against the applicable manufacturer documentation, product manuals, specifications, installation instructions, and other authoritative sources before taking action.
Where there is any conflict between information provided by the AI chatbot and current manufacturer documentation or instructions, users should follow the applicable manufacturer documentation and, when appropriate, contact Rider Performance Group LLC or another qualified professional for clarification.
Product specifications, firmware, software, components, compatibility, programming procedures, installation requirements, and other technical information may change without notice. The Knowledge Base and AI chatbot may not always reflect the most current information.
Installation, Programming & Troubleshooting
Information provided by the chatbot concerning installation, wiring, programming, configuration, troubleshooting, repair, modification, or maintenance is provided for general informational purposes only.
Users are responsible for determining whether they possess the knowledge, skills, tools, equipment, and experience necessary to perform any work described by the chatbot.
Improper installation, wiring, programming, configuration, modification, maintenance, or repair of an electric bicycle or mid-drive system may result in property damage, equipment failure, electrical hazards, loss of control, personal injury, or other risks.
Users should not perform work they are not qualified or equipped to perform. When appropriate, consult the applicable product documentation or a qualified bicycle, electrical, or mechanical professional.
No Guarantee of Accuracy
Rider Performance Group LLC makes reasonable efforts to maintain accurate and useful information within its Knowledge Base; however, we do not warrant or guarantee that information provided by the AI chatbot or Knowledge Base is accurate, complete, current, reliable, or suitable for any particular purpose.
AI systems can produce plausible-sounding information that is nevertheless incorrect. The chatbot may misunderstand a question, misinterpret technical information, combine information incorrectly, or provide an answer that does not account for important details of a user's particular situation.
No Manufacturer Representation
The AI chatbot is provided by Rider Performance Group LLC / ToSeven USA and should not be considered a direct communication channel with Suzhou Toseven New Energy Technology Co., Ltd.
Unless expressly stated otherwise, chatbot responses are not official statements, instructions, recommendations, warranties, or guarantees issued directly by the manufacturer.
Limitation of Responsibility
To the fullest extent permitted by applicable law, Rider Performance Group LLC and ToSeven USA shall not be responsible or liable for any loss, damage, equipment failure, injury, expense, or other consequence arising from or related to reliance upon information, recommendations, instructions, or other content generated by the AI chatbot or retrieved from the Knowledge Base.
This includes, without limitation, consequences resulting from errors, omissions, inaccurate information, outdated information, misunderstood questions, incorrect technical recommendations, compatibility information, installation instructions, programming guidance, troubleshooting suggestions, or other AI-generated content.
Users remain responsible for independently verifying information and for their decisions and actions based upon information provided by the chatbot or Knowledge Base.
Nothing in this disclaimer is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
Human Assistance
The AI chatbot is intended to provide a convenient first source of information and assistance. When a question involves uncertainty, safety concerns, unusual equipment configurations, significant modifications, or a situation that cannot be adequately resolved through the available information, users should seek assistance from Rider Performance Group LLC, the applicable manufacturer documentation, or a qualified professional.
Rider Performance Group LLC may, at its discretion, request additional information, photographs, measurements, diagnostic information, or other details before providing human assistance.
Acceptance of This Disclaimer
By using the AI chatbot or accessing information provided through the Knowledge Base, you acknowledge that you understand and accept the limitations of AI-generated information described above and agree to independently verify important information before relying upon it or taking action.
The AI chatbot is an informational assistance tool—not a substitute for manufacturer documentation, qualified professional advice, or the user's own judgment and verification.