Terms, Conditions & Privacy Policy

Last Updated: September 2026

This website is operated by Rider Performance Group LLC, an independent U.S. company doing business as ToSeven USA ("Rider Performance Group," "ToSeven USA," "we," "us," or "our").

These Terms, Conditions & Privacy Policy ("Terms") govern your use of our websites, including tosevenusa.com and middrives.com, and your use of the information, products, services, AI chatbot, Knowledge Base, customer-support resources, and other features made available through those websites.

By accessing or using our websites, purchasing products, submitting information, subscribing to communications, or using our AI chatbot or Knowledge Base, you acknowledge that you have read, understood, and agree to these Terms.

If you do not agree with these Terms, please do not use our websites or associated services.

PART I — TERMS & CONDITIONS

1. About ToSeven USA

ToSeven USA is operated by Rider Performance Group LLC and is an independent authorized dealer of ToSeven® high-performance mid-drive systems, parts, accessories, and related products manufactured by Suzhou Toseven New Energy Technology Co., Ltd.

ToSeven USA and Rider Performance Group LLC are independently owned and operated and are not the manufacturer of ToSeven products.

Our websites may contain manufacturer-provided product information, photographs, specifications, documentation, trademarks, logos, and other materials that are used with authorization.

Additional information concerning trademarks and intellectual property is provided in our Trademark & Intellectual Property Notice.

2. Website Information

We make reasonable efforts to provide accurate and useful information on our websites. However, product specifications, pricing, availability, compatibility, components, firmware, software, features, documentation, and other information may change without notice.

Information may also contain typographical errors, omissions, inaccuracies, or information that has become outdated.

We reserve the right to correct errors, update information, modify content, change product availability, and revise pricing or other information at any time without prior notice.

3. Product Information and Purchases

Product descriptions and specifications are provided for informational purposes and are not intended to replace applicable manufacturer documentation.

Before purchasing, installing, modifying, programming, or operating a product, customers are responsible for determining whether the product is appropriate and compatible with their particular bicycle, components, battery, electrical system, intended use, and operating conditions.

Orders are subject to product availability and acceptance by Rider Performance Group LLC.

We reserve the right to refuse or cancel an order where permitted by law, including when an item is unavailable, incorrectly priced, incorrectly described, or where an apparent error has occurred.

4. Installation, Modification, and Use of Products

Electric bicycle conversion systems and related components may involve mechanical, electrical, electronic, battery, software, and programming considerations.

Improper installation, wiring, programming, configuration, modification, maintenance, or repair may result in equipment damage, electrical hazards, loss of control, personal injury, or other risks.

Customers are responsible for determining whether they have the knowledge, skills, tools, and experience necessary to install or work on these products safely.

Manufacturer instructions and applicable laws, regulations, and safety requirements should always be followed.

Rider Performance Group LLC does not assume responsibility for improper installation, unauthorized modifications, misuse, negligent use, or use contrary to manufacturer instructions.

5. AI Chatbot and Knowledge Base

Our websites may provide access to an AI-powered chatbot and Knowledge Base intended to assist users with product information, purchasing questions, installation, configuration, programming, troubleshooting, compatibility, maintenance, and related topics.

The AI chatbot is an informational assistance tool and is not guaranteed to provide accurate, complete, current, or appropriate information.

AI systems can make mistakes. They may misunderstand questions, provide incorrect or incomplete information, rely upon outdated information, misinterpret technical material, or generate recommendations that are not appropriate for a particular situation.

Information provided by the AI chatbot or Knowledge Base should therefore not be relied upon as the sole basis for purchasing, installation, electrical, mechanical, programming, troubleshooting, repair, safety, or other technical decisions.

Users should verify important information against current manufacturer documentation and other authoritative sources.

For safety-sensitive, unusual, complex, or uncertain situations, users should seek assistance from Rider Performance Group LLC, the applicable manufacturer documentation, or a qualified professional.

Additional provisions governing AI-generated information are contained in our AI Chatbot & Knowledge Base Disclaimer.

6. Customer Support and Restricted Resources

Certain technical information or Knowledge Base resources may be made available only to registered customers or authorized users.

Access credentials are intended for the individual or account to which they are issued and should not be shared, transferred, or made publicly available without authorization.

We reserve the right to suspend or terminate access to restricted resources where we reasonably believe that an account is being misused, credentials are being shared without authorization, or the security or integrity of our systems or proprietary resources is being compromised.

7. Intellectual Property

Unless otherwise indicated, the original content of our websites—including text, photographs, graphics, diagrams, instructional materials, website design elements, and other original materials created by Rider Performance Group LLC—is the property of Rider Performance Group LLC.

ToSeven®, To7Motor™, associated logos, product names, product imagery, technical documentation, and other manufacturer intellectual property remain the property of their respective owners.

Nothing on our websites grants a visitor ownership rights in any trademark, copyright, photograph, product design, technical material, or other intellectual property.

Please see our Trademark & Intellectual Property Notice for additional information.

8. Prohibited Uses

You agree not to use our websites or resources to:

Violate applicable laws or regulations;
Attempt to gain unauthorized access to restricted areas, accounts, systems, or data;
Circumvent security or access controls;
Copy, scrape, reproduce, redistribute, or commercially exploit proprietary materials without authorization;
Misuse, redistribute, or publicly publish restricted Knowledge Base information;
Impersonate Rider Performance Group LLC, ToSeven USA, ToSeven, or another individual or organization;
Interfere with the operation or security of our websites or services; or
Use our AI chatbot or other resources for purposes that are unlawful or harmful.

9. Third-Party Websites and Services

Our websites may contain links to third-party websites, resources, manufacturers, service providers, or other external websites.

We do not control third-party websites and are not responsible for their content, availability, policies, security, products, services, or practices.

Your use of third-party websites is subject to the terms and privacy policies of those third parties.

10. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our websites, AI chatbot, Knowledge Base, information, and related resources are provided on an "as is" and "as available" basis.

We do not warrant that our websites, chatbot, Knowledge Base, or information will always be available, uninterrupted, secure, accurate, complete, current, or error-free.

We disclaim warranties to the fullest extent permitted by applicable law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such warranties cannot legally be excluded.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Rider Performance Group LLC and ToSeven USA shall not be liable for indirect, incidental, special, consequential, exemplary, or similar damages arising from or related to the use of our websites, products, AI chatbot, Knowledge Base, information, or services.

This includes, to the extent permitted by law, losses arising from reliance on inaccurate or incomplete information, AI-generated responses, installation or programming guidance, compatibility information, troubleshooting suggestions, website interruptions, or unauthorized access.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

12. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Rider Performance Group LLC, ToSeven USA, and their owners, officers, employees, agents, and service providers from claims, damages, liabilities, costs, and expenses arising from your unlawful use of our websites or services, violation of these Terms, misuse of our resources, or violation of another party's rights.

13. Changes to These Terms

We may update these Terms from time to time as our websites, products, services, technology, or legal requirements change.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our websites after changes are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

PART II — PRIVACY POLICY

14. Information We Collect

We may collect information that you voluntarily provide to us, including information submitted when you:

Place an order;
Create or use an account;
Request customer support;
Contact us by email or through a website form;
Subscribe to our mailing list;
Participate in communications or promotions;
Use customer-support resources; or
Otherwise communicate with us.

Depending on the interaction, information may include your name, email address, telephone number, shipping and billing information, account information, order information, and information you voluntarily provide concerning your bicycle, motor, components, or technical-support issue.

Please do not provide passwords, payment-card numbers, government identification numbers, or other highly sensitive information to the AI chatbot unless specifically requested through a secure system designed to collect such information.

15. Information Collected Automatically

When you visit our websites, certain technical information may be collected automatically by our hosting providers, website software, security systems, analytics services, or other technologies.

Depending on the services in use, this may include information such as:

IP address;
Browser and device type;
Operating system;
Approximate geographic information derived from technical data;
Pages viewed;
Referring website;
Date and time of visits;
General usage information; and
Technical information necessary to maintain website security and functionality.

This information may be used for website operation, security, troubleshooting, performance, analytics, and improvement.

16. AI Chatbot Information

When you interact with our AI chatbot, the information you enter may be processed by the technology and service providers used to operate the chatbot.

Chatbot conversations may be processed to generate responses, maintain functionality, provide customer support, improve the service, monitor performance, or maintain security, depending on the configuration of the services we use.

Do not enter confidential, sensitive, financial, authentication, or other information that you would not want processed by the third-party technology providers involved in providing the chatbot service.

The chatbot should be treated as an informational service rather than a secure channel for transmitting sensitive information.

17. Email and Mailing List

If you voluntarily provide your email address to subscribe to our mailing list, request information, create an account, place an order, or otherwise communicate with us, we may use your email address to communicate with you about our business, products, services, customer support, product information, updates, promotions, educational material, and other relevant communications.

Marketing emails will include an option to unsubscribe or opt out of future marketing communications.

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the applicable email or by contacting us directly.

Even if you opt out of marketing communications, we may continue to send transactional, administrative, security, order-related, or customer-service communications when reasonably necessary.

We do not require you to consent to marketing communications as a condition of purchasing a product where prohibited by applicable law.

18. How We Use Information

We may use information we collect to:

Process and fulfill orders;
Communicate with customers;
Provide customer support;
Respond to questions and requests;
Provide requested product information;
Operate and secure our websites;
Provide and maintain the AI chatbot and Knowledge Base;
Manage customer accounts and restricted resources;
Send requested or permitted email communications;
Send marketing communications where permitted;
Improve our websites, products, services, and customer experience;
Detect and prevent fraud, abuse, unauthorized access, and security threats;
Comply with legal obligations; and
Otherwise operate our business.

19. How We Share Information

We may share information when reasonably necessary to operate our business, including with service providers that assist with website hosting, payment processing, order fulfillment, email delivery, customer support, AI services, security, analytics, or other business functions.

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect our rights, property, customers, users, or the security of our systems.

We do not sell personal information as a source of revenue.

We do not knowingly use personal information for purposes unrelated to operating our business and providing our products and services except as described in this Privacy Policy or as otherwise permitted or required by law.

20. Cookies and Similar Technologies

Our websites and third-party services may use cookies, pixels, local storage, or similar technologies to maintain functionality, remember preferences, improve security, understand website usage, or provide analytics.

The specific technologies used may change as our websites and service providers change.

You may be able to control certain cookies and similar technologies through your browser or device settings. Disabling certain technologies may affect website functionality.

21. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information in our possession from unauthorized access, disclosure, alteration, or destruction.

However, no website, internet transmission, email system, or electronic storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information transmitted to or stored by us or our service providers.

22. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, maintaining security, and complying with legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

23. Children's Privacy

Our websites and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have received personal information from a child under 13, we will take reasonable steps to delete it.

24. Your Privacy Choices

Depending on applicable law, you may have rights concerning personal information we maintain about you, including rights to request access, correction, deletion, or information regarding how your information is used.

You may also opt out of marketing emails at any time using the unsubscribe mechanism provided in our emails.

Requests concerning personal information may be submitted using the contact information provided below.

We may need to verify your identity before fulfilling certain requests.

25. California and Other State Privacy Rights

Privacy laws vary by jurisdiction. Certain states may provide residents with additional privacy rights.

Where applicable law provides you with additional rights concerning your personal information, we will process applicable requests in accordance with that law.

Nothing in this Privacy Policy is intended to limit rights that cannot legally be limited.

26. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our business, websites, technology, service providers, or applicable legal requirements.

Changes will be posted on this page with an updated "Last Updated" date.

27. Contact Us

If you have questions about these Terms, our Privacy Policy, our AI chatbot, our Knowledge Base, or the handling of your personal information, please contact:

Rider Performance Group LLC
ToSeven USA
United States

Email: support@riderperformance.com

TOSEVEN USA Drive System Support